Rogers Business Hosting Migration (formerly Shaw Hosting)

I did not receive notification from Rogers. How do I proceed?

To access or download the original notice for Rogers Business Hosting customers, please click here.

For a smooth transition, Easy on Net offers direct support to our new clients. In the coming weeks, the Transition Team will reach out to verify account information and share details about upcoming changes. Any questions can be answered at that time or submitted to migrations@easyonnet.com.

How do I get support?

For immediate help migrating your account, please email migrations@easyonnet.com or call 1-866-567-8464 ext 5.

After you’ve completed the transition to Easy on Net, you can access the following support teams:

• Sales: 1-866-567-8464 ext 1 or sales@easyonnet.com
• Technical Support: 1-866-567-8464 ext 2 or support@easyonnet.com
• Account Management or Billing: 1-866-567-8464 ext 3 or accounts@easyonnet.com
• Cyber Security: 1-866-567-8464 ext 4 or cybersecurity@easyonnet.com

How do I login to my Account with Easy on Net?

Accessing your account at Easy on Net is straightforward. Here's how you can log in to manage your services:

1. Check Your Welcome Email:
   • When you first joined Easy on Net, a welcome email was sent to you containing instructions on how to access your client portal. This email includes all the necessary details to start managing your account.
2. Visit the Client Portal:
   • Go to the Easy on Net Client Portal.
   • If you do not remember your password, use the 'Forgot Password' function with your email address to reset it. This will allow you to regain access to your account.
3. If You Require Further Assistance:
• If you encounter any issues or simply need guidance, our Client Success Advocates are ready to assist you. You can contact them for support via:
  • Email: support@easyonnet.com
  • Phone: 1-866-567-8464, option 2

Our team is here to ensure you can easily connect and manage your hosting services. Don't hesitate to reach out if you need help with your account or any other services.

Managing Domain Registration and Renewal with Easy on Net

To optimize your hosting experience and secure management of your online presence, we recommend registering and renewing your domain name through Easy on Net. Here’s how you can manage your domain registration with us:

1. Benefits of Registering with Easy on Net:
   • Seamless Service Integration: Having your domain registered with Easy on Net simplifies the management of your hosting and domain services under one roof, enhancing our ability to provide you with comprehensive support.
   • Automatic Renewals: We will invoice you for the renewal before your domain's expiry date. Once payment is received, your domain will be automatically renewed, ensuring continuous service without any interruptions.
2. If Your Domain is Registered Elsewhere:
   • Your Responsibility: If your domain is registered with another provider, it is crucial to keep track of its renewal date to ensure it remains active. An inactive domain can lead to your hosting services going offline, which could disrupt your website’s availability.
3. Transferring Your Domain to Easy on Net:
   • Initiate a Transfer: You can start the domain transfer process directly through your Easy on Net Client Portal.
   • Personal Assistance: If you prefer guided support, our Client Success Advocates are here to assist you through the transfer process. You can reach them by:
     • Email: support@easyonnet.com
     • Phone: 1-866-567-8464, option 2

Transferring and managing your domain through Easy on Net not only simplifies your administrative tasks but also ensures that your entire internet presence is handled securely and efficiently. If you need any assistance or have questions about the process, our team is readily available to help.

What name servers should I use?

For optimal performance and seamless hosting service, it is recommended to use Easy on Net’s nameservers. You can manage and configure your nameservers through the Easy on Net Client Portal. Here are the nameservers you should use:

• ns1.eondns.com
• ns2.eondns.com
• ns3.eondns.com
• ns4.eondns.com
• ns5.eondns.com
• ns6.eondns.com

Important Steps Before Transitioning:

• Update Your Records: Before switching to our nameservers, please ensure that all your DNS records are properly updated to prevent any service disruptions.
• Confirmation of Configuration: Our Client Success Advocates are available to confirm your configuration and help with any questions you might have. You can reach them at:
  • Phone: 1-866-567-8464, option 2
  • Email: support@easyonnet.com

Using Easy on Net’s nameservers ensures that your hosting services are optimized for reliability and speed. If you need any assistance during this process, please do not hesitate to reach out to our support team.

What will happen to my Shaw or Rogers branded email accounts?

Email services using a Shaw or Rogers branded domain (e.g., @shawcable.net, @shaw.ca, @rogershosting.com) will continue to be provided by Rogers Communications without interruption.

What are my email settings?

To ensure that your email services are set up securely and function properly, we recommend using the following SSL/TLS settings. These settings provide a secure connection for sending and receiving emails, protecting your communications from unauthorized access.

Secure SSL/TLS Email Settings (Recommended):

1. Username:
   • Your full email address (e.g., yourname@yourdomain.com)
2. Password:
   • Use the password provided to you. Ensure it is kept secure and confidential.
3. Incoming Mail Server:
   • Server: mail.yourdomain.com
   • IMAP Port: 993 (recommended for receiving emails; keeps your emails on the server, allowing access from multiple devices)
   • POP3 Port: 995 (use if you prefer downloading emails to one device; removes emails from the server after download)
4. Outgoing Mail Server:
   • Server: mail.yourdomain.com
   • SMTP Port: 465 (used for sending emails)
5. Authentication Required:
   • IMAP, POP3, and SMTP settings require authentication. Ensure that your email client is configured to use your email address and password for both incoming and outgoing servers.

Important Tips:

• Always use SSL/TLS settings to encrypt your email communications for enhanced security.
• If you experience any connectivity issues, double-check that your email client supports SSL/TLS and that all settings are correctly entered.
• If you prefer guided support, our Client Success Advocates are here to assist you with configuring your email settings or troubleshooting any issues. You can reach them by:
  • Email: support@easyonnet.com
  • Phone: 1-866-567-8464, option 2

Our team is ready to provide you with personalized assistance to ensure your email setup is smooth and secure. These settings will help you manage your email efficiently while ensuring that your communications are secure. If you have any questions or need further assistance, please don't hesitate to reach out to our support team.

Where do I access Webmail?

To access your Webmail, simply visit the following URL (replace "yourdomain" with your actual domain name): https://webmail.yourdomain.com

This link will take you directly to the Webmail login page where you can enter your email credentials to access your emails online from any web browser. If you encounter any issues or need assistance logging in, our Client Success Advocates are available to help. You can contact them via email at support@easyonnet.com or by phone at 1-866-567-8464, option 2.

How do I pay my bill?

At Easy on Net, we strive to make every part of your experience simple and convenient—just like our tagline, “We Make it Easy!” This includes making your payment process straightforward. Here are the various payment methods we accept:

• Credit Cards:
  • We accept all major credit cards including Visa, Mastercard, and American Express.
  • You can set up automatic recurring payments through your Easy on Net Client Portal.
  • Alternatively, our Client Success Advocates can assist you with setup at 1-866-567-8464, option 3.
• PayPal:
  • Payments can be made manually or set up as an automated service directly from the link on your invoice.
• Interac Electronic Funds Transfer:
  • Send payments directly to payments@easyonnet.com.
• Pre-Authorized Debit:
  • This can be set up through direct assistance from our Client Success Advocates by calling 1-866-567-8464, option 3, or emailing accounts@easyonnet.com.
• Cheque:
  • Cheques are accepted and can be mailed to:
  • 7a-17075 Leslie Street, Newmarket, Ontario, L3Y 8E1.
• Please note that we do not accept cash payments

For any assistance or additional information regarding your payment options, please contact our support team. We’re here to help make your billing process as easy as possible.

My website hosting was previously bundled with other Rogers services. What happens to that bundle?

While your other Rogers services remain with Rogers the bundled product has been retired and the website hosting transferred to Easy on Net. As of August 21st, 2024 the website hosting will be a billable service through Easy on Net, separate from any Rogers services.

What other services does Easy on Net provide?

Easy on Net is a full-service web service provider. In addition to web hosting, we offer the following products and services:

• Web Design
• Email Marketing
• Collaborative Email Services
• Spam and Virus Filtering
• Cybersecurity Assessments
• Custom Hosting, VPS/Clustering, Virtual Environments
• Managed VPN Service
• Application Development

What if I choose not to continue my service with Easy on Net?

At Easy on Net, our primary goal is to ensure your online experience is as effortless and satisfying as possible—even if it means supporting you through the process of transitioning to another service provider. We understand that every business has unique needs, and should you ever decide to move your hosting services to another provider, we are here to assist you.