Product Upgrade & Sunset Policy

1. Product Upgrades:
   1. Regular Evaluation:
      • Easy On Net Inc. will continuously evaluate our hosting products to identify opportunities for improvement, security enhancements, and performance optimizations.
   2. Scheduled Upgrades:
      • Regularly scheduled upgrades will be communicated in advance to our customers through email notifications, blog posts, and the customer portal.
      • Upgrades will include feature enhancements, security updates, and performance improvements to ensure a seamless hosting experience.
   3. Customer Feedback:
      • We encourage customer feedback and suggestions for product improvements. Input from our users will be considered in the development and prioritization of upgrades.
2. Sunset Policy:
   1. Definition of Sunset:
      • Sunset refers to the process of phasing out a specific hosting product or service. This decision is typically made due to technological advancements, security concerns, or changes in market demand.
   2. Communication:
      • Customers using a product scheduled for sunset will be notified at least 90 days in advance. Notifications will be sent via email, displayed in the customer portal, and communicated through our support channels.
   3. Migration Assistance:
      • Easy On Net Inc. will provide detailed migration guides and assistance to help customers transition to the latest and most suitable hosting solutions.
   4. Data Retention:
      • Customers will have the opportunity to retrieve their data from the sunset product during the specified notification period. After the sunset date, data associated with the discontinued product may no longer be accessible.
   5. Refund or Credit Options:
      • In some cases, where applicable, Easy On Net Inc. may offer refunds or credits for unused portions of prepaid services in the event of a product sunset.
3. Support for Legacy Products:
   1. Extended Support Period:
      • Easy On Net Inc. may offer extended support for critical security updates and bug fixes beyond the sunset date for certain products. This support will be available for a limited period and may involve additional fees.
   2. End of Support:
      • After the extended support period, Easy On Net Inc. will no longer provide updates or assistance for the discontinued product.

Conclusion:

Easy On Net Inc. is committed to maintaining the highest standards of service and innovation. This Product Upgrade and Sunset Policy reflect our dedication to transparency, customer satisfaction, and the ongoing improvement of our hosting services. We appreciate the trust our customers place in us and strive to make the upgrade and sunset processes as smooth as possible.