Step 1: Log in and open the Contacts section

Login URL: https://portal.easyonnet.io

After signing in to the customer portal, you will arrive at your account home screen. On the left side of the page, locate the Contacts panel and click + New Contact....

If contacts are already listed, you can still use the same button to add another person.

On the account home screen, the Contacts panel appears on the left. Click + New Contact... to begin.

Step 2: Enter the new contact's details

The portal will open the Add New Contact form. Fill in the contact’s name and the best available contact information. At minimum, we recommend providing an email address and phone number so we can reach them quickly if needed.

If the contact works for your business, you may also enter the company name and mailing address details. These fields help keep your account records complete.

Complete the Add New Contact form with the alternate contact’s information.

Step 3: Choose which messages the contact should receive

Near the bottom of the form, you will see Email Preferences. Select the types of notifications this contact should receive.

• General Emails can be useful for account announcements and password reminders.
• Invoice Emails are appropriate if the contact helps manage billing.
• Support Emails are recommended if this person should be aware of support tickets or service incidents.
• Product Emails and Domain Emails are helpful if they should receive renewal and service-related notices.

For emergency preparedness, we recommend enabling any notification types that are relevant to the contact’s role in your organization.

Step 4: Save the contact

When all details are complete, click Save Changes. The new contact will then be added to your account and can be used as an additional point of contact for important communication.

If you need to add more than one backup contact, repeat the same process for each person.